Deutsche Bank digitises processes and rolls out AI assistant

Shift of administrative tasks to digital channels. Focus on advice on complex topics (real estate financing, investment) instead of standard tasks. AI-supported digital assistant to explain the bank app and answer customer-service questions from H2 2026. Long-term reduction of the workforce in retail banking by not backfilling vacated positions.

In parallel with the closure of around 100 branches out of an original 750 locations. Head of retail banking Claudio de Sanctis sees the bank on the way to an 'appropriate' number of branches. The aim: physical locations concentrate on complex matters while standard tasks increasingly move to digital channels.