Allianz Partners to cut up to 1,800 call-centre jobs to AI
- Location
- Global (travel insurance call centre) · 🇩🇪 Germany / International
- Company
- Allianz Partners (Allianz-Konzern)
- Sector
- Finance / Insurance
- Affected staff
- 1,200
Allianz Partners plans to cut 1,200-1,800 jobs within 12-18 months, primarily in the call centres of its travel insurance business. Reason: replacement by AI automation. This affects almost 13% of the 14,000 customer-service employees, or 8% of Allianz Partners' 22,600 total employees (active in 73 countries). Confidential talks with the works council are under way. Manual processes are to be replaced by AI.
Source: golem.de ↗ · Archived copy ↗
Evidence: one source · archived copy saved · second source missing (two-source rule) · How well sourced is Eurotrack?
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